Account & privacy
How to delete your account
You're always in control of your data. Follow these simple steps to permanently delete your Kinect Nova AI account, or send us a request and we'll handle it for you.
Option 1 — Delete in the app
The fastest way. Recommended for most users.
- 1
Open Kinect Nova AI
Launch the app on your iPhone or Android device and make sure you're signed in to the account you want to delete.
- 2
Go to Settings
Tap your profile picture in the top-right corner, then select Settings from the menu.
- 3
Open the Account section
In Settings, tap Account to view your account and security options.
- 4
Tap “Delete account”
Scroll to the bottom and tap Delete account. You may be asked to re-enter your password to confirm it's really you.
- 5
Confirm deletion
Read the confirmation notice and tap Delete permanently. Your account and personal data will be scheduled for permanent deletion.
Option 2 — Request deletion
Can't access the app, or prefer we handle it? Submit a deletion request through our secure form, or email us at support@kinect-health.com from the email address on your account. We'll verify your identity and delete your data.
What happens to your data
Everything is removed
Your profile, Medical Passport, health records, medications, messages and Emergency Circle data are permanently deleted.
Completed within 30 days
Deletion is completed within 30 days. We'll send a confirmation email once your data has been fully removed.
Limited legal retention
Certain records may be retained only where strictly required by law (e.g. billing records), then securely deleted.
Cannot be undone
Account deletion is permanent. To use Kinect Nova AI again afterwards, you'll need to create a new account.
Need more detail on how we handle your information? Read our Privacy Policy. For any questions about deleting your account, contact us at support@kinect-health.com.